Returns & Refunds Policy

Effective Date: 3 February 2026
Last Updated: 3 February 2026

This Returns & Refunds Policy explains how returns, replacements, and refunds work for purchases made through valerievale.com (“Site”). By placing an order, you agree to this policy and our Terms & Conditions.

Contact: valerie.vale.official@gmail.com
(Please include your order number in all messages.)

A Note on Fairness

  • Our goal is simple:

    • If your book arrives damaged, defective, or incorrect, we will resolve it quickly and fairly.

    • If a return is requested due to change of mind, we follow the applicable consumer rules while protecting the integrity of our work and physical products.

Damaged, Defective, or Incorrect Items (48 Hours)

If your order arrives damaged, defective, or you received the wrong item, you must contact us within 48 hours of delivery.

What to send us

Email valerie.vale.official@gmail.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of:

    • the damage/defect (close-up),

    • the full front & back cover,

    • the packaging (especially if visibly damaged),

    • the shipping label (if relevant)

What we will do

After review, we may offer one of the following remedies:

  • Replacement copy (recommended in most cases)

  • Partial refund (if the damage is minor and you prefer keeping the book)

  • Full refund (if replacement is not possible or appropriate)

Claims reported after 48 hours may be declined unless required by applicable law.

Missing Items

If part of your order is missing, contact us within 48 hours of delivery with your order number and photos of what you received. We will investigate and resolve it.

Returns for Change of Mind (Outside EU/EEA/UK)

For customers outside the EU/EEA/UK, we do not accept returns or refunds for change of mind.

We only accept claims for:

  • damaged items,

  • defective items,

  • wrong item shipped,

  • missing items
    — reported within 48 hours of delivery.

This does not limit any mandatory rights you may have under your local law.

EU/EEA/UK Consumers — Right of Withdrawal (14 Days)

If you are a Consumer in the EU/EEA/UK, you may have a legal right to withdraw from your purchase within 14 days of receiving the Product—without giving a reason.

How to request withdrawal

Email valerie.vale.official@gmail.com within 14 days of delivery and include:

  • Order number

  • A clear statement that you are withdrawing from the purchase

Return shipping cost

Unless the law requires otherwise, you are responsible for the cost of return shipping for withdrawal returns.

Condition of returned books (Resalable Condition)

To be eligible for a withdrawal return, the book must be unused and in resalable condition, meaning:

  • No writing, highlighting, annotations, or markings

  • No stains, water damage, or strong odors

  • No torn pages, bent corners, or warped covers

  • No creased cover or visibly damaged spine

  • No handling beyond what is necessary to inspect the book as you would in a physical store

Diminished value (anti-abuse rule)

You may inspect the book as you would in a bookstore. If the book shows signs of use beyond inspection, you may be responsible for diminished value. In such cases we may:

  • issue a partial refund reflecting the loss of resale value, and/or

  • refuse the return if the book is not resalable (where permitted by law)

This rule exists to prevent abuse (e.g., purchasing, reading, and returning).

Refund timing (withdrawal)

Refunds are issued after we:

  • receive and inspect the returned book, or

  • receive valid proof of return shipment (where legally applicable)

Refunds are returned to the original payment method.

What is refunded (withdrawal)

Where legally required, we refund:

  • the price paid for the book, and

  • the standard outbound shipping cost (if you paid one)

If you selected a premium shipping option, the upgrade portion may not be refundable where permitted.

Limited Edition, Personalized, or Special Copies

If we offer Limited Edition copies that are personalized, dedicated, numbered specifically for you, or otherwise made to your specifications, these may be non-returnable for change of mind, except in cases of damage/defect (where permitted by law).

Details (if applicable) will be stated clearly on the product page at the time of purchase.

How to Return a Book (If Eligible)

If your return is eligible, we will provide instructions by email. You must:

  • pack the book securely to prevent damage in transit,

  • include your order reference,

  • ship using a trackable service if possible (recommended).

We are not responsible for items lost during return shipping if you choose an untracked method.

Refund Method and Processing

  • Refunds are issued to the original payment method used at checkout.

  • Processing times may vary depending on your bank or payment provider.

Exchanges

We generally do not offer exchanges for change of mind.
For damaged/defective/wrong items, we usually resolve the issue via replacement (fastest and fairest solution).

Important Notes (Summary)

  • Damaged/defective/wrong/missing: report within 48 hours (photos required).

  • Outside EU/EEA/UK: no change-of-mind returns.

  • EU/EEA/UK Consumers: 14-day withdrawal may apply, but the book must be unused and resalable.

  • Return shipping (withdrawal): paid by the customer (unless law requires otherwise).

  • Used/marked/creased books: may receive a partial refund or be refused if not resalable.

Contact

For any return or refund request:
Email: valerie.vale.official@gmail.com
Website: valerievale.com