If you have a question, we’re here.

For the fastest response, please email us at:
valerie.vale.official@gmail.com

What can we help you with?

  • Order questions (status, tracking, delivery)

  • Shipping questions (countries, timelines, customs)

  • Returns & refunds

  • Damaged deliveries

  • Bulk orders (multiple copies)

Before you email

Many questions are answered in Questions, Answered (FAQ)—especially shipping, tracking, and returns.

If you still need help, please include the details below so we can reply quickly.

Please include in your email

To help us locate your order and solve the issue faster, add:

  1. Order number

  2. Email used at checkout

  3. Delivery country

  4. A short, clear description of your request

Damaged delivery (48-hour window)

If your book arrived damaged, contact us within 48 hours of delivery and attach:

  • clear photos of the front & back cover

  • photos of the damaged area (close-up)

  • photos of the packaging

  • a photo of the shipping label (if visible)

We’ll review and offer the fairest resolution (replacement or refund depending on the case).

Response time

We typically reply within 1–2 business days.

If you don’t see our reply, please check your spam/junk folder.

One official contact channel

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