Last updated: 4 August 2026

1. WHO WE ARE

Data Controller: Temora.store

Business / Enterprise number: 1018.841.379

VAT number: BE 1018.841.379

Registered address:
Leegstraat 5, bus 0202
9060 Zelzate
Belgium

Website: valerievale.com

Contact email: support@valerievale.com

The website valerievale.com is operated under the brand name Valérie Vale.

The Woman I Once Was is written and published under the author name Valérie Vale. The legal seller, publisher and operator of this website and the Valérie Vale Affiliate Programme is Temora.store.

Temora.store is responsible for determining how and why personal data is processed through the website, online store and Affiliate Programme.

If you have questions or requests regarding your personal data, please contact us at support@valerievale.com.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal data processed through:

• The website valerievale.com and its pages.

• Customer accounts and checkout.

• Purchases, payments and order fulfilment.

• Physical and digital product delivery.

• Customer support communications.

• Returns, refunds, delivery claims and damaged-item reports.

• Website security, analytics and cookies.

• Applications to and participation in the Valérie Vale Affiliate Programme.

• The affiliate portal, affiliate accounts and personal referral links.

• Referral tracking, attributed orders and commission administration.

• Affiliate payments, accounting and tax administration.

• Content-creator free-book applications.

• Free-book rewards earned through the Affiliate Programme.

This Privacy Policy does not apply to third-party websites that you may visit through links on our website. Those third parties operate under their own privacy policies.

3. PERSONAL DATA WE COLLECT

We collect personal data only where it is reasonably necessary to operate the website, process orders, administer the Affiliate Programme, fulfil legal obligations and provide our services.

3.1 DATA YOU PROVIDE DIRECTLY

When you place an order, create an account, contact us, submit a form or otherwise interact with the website, you may provide:

• Identity information, such as your first name and last name.

• Contact information, such as your email address and telephone number, where provided.

• Billing information, such as your billing address, country, city and postal code.

• Shipping information, such as the recipient’s name, delivery address, country, city and postal code.

• Account information, such as your account email address, username and password.

• Order information, such as products purchased, quantities, order date, order status and order notes.

• Customer-support information, including messages, attachments and information you choose to provide.

• Return or delivery-claim information, such as your order number, photographs of damage, delivery details and descriptions of an issue.

Please do not send sensitive personal data, such as health information, political beliefs, religious beliefs or other special-category information, unless it is strictly necessary and we have specifically requested it.

3.2 AFFILIATE PROGRAMME DATA

If you apply to or participate in the Valérie Vale Affiliate Programme, we may collect:

• Your first name and last name.

• Your email address.

• Your password and affiliate account credentials.

• Your country of residence.

• Your affiliate account identifier.

• Information about how you intend to promote the book.

• Your selected promotional method.

• Your Instagram, TikTok, YouTube, website, blog, newsletter, community or other promotional links.

• Information contained in your Affiliate Programme application.

• Information about your audience, content or promotional plans where you provide it.

• Your application status, including pending, approved, rejected, suspended or terminated status.

• Your personal affiliate referral link and referral code.

• Referral clicks and referral timestamps.

• Attributed orders and eligible products.

• Approved, pending, rejected, adjusted and paid commissions.

• Commission balances and payment history.

• Free-book reward progress and eligibility.

• Communications regarding your affiliate account, commissions, payments or compliance with the Affiliate Programme Terms.

• Your confirmation that you accept the Affiliate Programme Terms and Privacy Policy.

• Your confirmation that you will not engage in self-referrals, duplicate accounts or artificial sales.

3.3 CONTENT-CREATOR FREE-BOOK APPLICATIONS

If you apply to receive a free book as a content creator, we may collect:

• Your name and contact information.

• Your country of residence.

• Your social-media, website or promotional links.

• Information about your audience and content.

• Your proposed promotional idea.

• Information you include in your application.

• Our internal assessment and application decision.

• Communications regarding the application.

Submitting an application does not guarantee that a free book will be provided.

When reviewing an application, we may also view publicly available information on the social-media profile, website or promotional channel that you submitted.

We do not collect private information from your social-media account unless you provide it directly to us.

3.4 AFFILIATE PAYMENT AND TAX INFORMATION

When an affiliate becomes eligible for payment, we may request and process:

• Legal name.

• Residential or business address.

• Country of residence or establishment.

• PayPal email address.

• IBAN and account-holder name.

• Business or enterprise number.

• VAT number.

• Tax information where legally required.

• Invoices, payment statements or other accounting documents.

• Payment amounts, dates, references and payment status.

This information is used to verify payment eligibility, process commission payments and comply with accounting, tax and legal obligations.

3.5 FREE-BOOK DELIVERY INFORMATION

When an affiliate qualifies for a free-book reward, or when a content creator is selected to receive a free book, we may request:

• Recipient name.

• Shipping address.

• Country.

• Postal code.

• Email address.

• Telephone number where required by the delivery carrier.

• Delivery instructions where provided.

We request this information only when it is necessary to arrange delivery.

3.6 DATA COLLECTED AUTOMATICALLY

When you browse or interact with the website, we may automatically collect:

• IP address.

• Browser type and version.

• Device type.

• Operating system.

• Screen or device information.

• Pages visited.

• Time spent on pages.

• Clicks and website interactions.

• Referral source.

• Date and time of access.

• Security, error and server logs.

• Cookie and session identifiers.

• Shopping-cart and checkout-session information.

• Information used to detect bots, fraud, misuse or suspicious activity.

3.7 AFFILIATE REFERRAL DATA

When a visitor reaches valerievale.com through an affiliate referral link, we may collect:

• The affiliate referral code.

• The referring affiliate’s account identifier.

• The date and time of the referral.

• The landing page or link used.

• Cookie or session identifiers.

• Referral-source information.

• Information used to connect an eligible order to an affiliate.

• Order status and product information relevant to commission eligibility.

• Technical information used to identify invalid, duplicate, artificial or fraudulent referrals.

We do not provide affiliates with customers’ full card details, passwords or other unnecessary payment information.

3.8 PAYMENT DATA

Customer payments are processed through third-party payment providers such as Stripe and other payment methods made available at checkout.

We do not receive or store complete payment-card numbers or card security codes.

We may receive:

• Payment confirmation or failure status.

• Transaction references.

• Payment-provider identifiers.

• Limited payment-method information.

• Billing information required for receipts, refunds, fraud prevention and accounting.

Payment providers process payment data under their own privacy and security terms.

3.9 DATA RECEIVED FROM OTHER SOURCES

We may receive limited personal data from:

• Payment providers regarding payment status, refunds or disputes.

• Shipping and delivery providers regarding delivery status or problems.

• Affiliate-platform providers regarding affiliate accounts, referrals and commissions.

• Security and fraud-prevention providers.

• Analytics providers.

• Publicly accessible social-media profiles or websites submitted as part of an Affiliate Programme or free-book application.

• Professional advisers or authorities where legally required.

4. WHY WE USE PERSONAL DATA

We may use personal data to:

• Operate and maintain the website.

• Create and manage customer accounts.

• Process and fulfil customer orders.

• Process payments and refunds.

• Arrange physical and digital product delivery.

• Send order confirmations, payment confirmations and shipping updates.

• Provide customer support.

• Respond to questions, requests and complaints.

• Investigate delivery problems, damaged products and return requests.

• Maintain website, checkout and account security.

• Detect and prevent fraud, payment abuse, bots and unauthorised activity.

• Analyse and improve website performance and user experience.

• Review Affiliate Programme applications.

• Approve or reject Affiliate Programme applications.

• Create and administer affiliate accounts.

• Provide affiliate-dashboard access.

• Generate and maintain personal referral links.

• Track referrals, attributed orders and eligible sales.

• Calculate, approve, reject, reverse and adjust commissions.

• Apply the 30-day affiliate validation period.

• Detect affiliate self-referrals, duplicate accounts, artificial sales and fraudulent activity.

• Communicate with affiliates about applications, accounts, sales, commissions, payments, Programme changes and compliance matters.

• Process affiliate commission payments.

• Maintain payment, invoice, accounting and tax records.

• Determine eligibility for the ten-sale free-book reward.

• Review content-creator free-book applications.

• Arrange free-book delivery.

• Resolve affiliate disputes and tracking questions.

• Enforce the Affiliate Programme Terms.

• Comply with legal, regulatory, accounting, tax and recordkeeping obligations.

• Establish, exercise or defend legal claims.

• Send marketing communications only where a valid legal basis exists, including consent where required.

5. LEGAL BASES FOR PROCESSING

Where the GDPR applies, we process personal data under one or more of the following legal bases:

5.1 CONTRACT AND STEPS BEFORE ENTERING INTO A CONTRACT

We process personal data where necessary to:

• Process and fulfil an order.

• Deliver a product.

• Manage a customer account.

• Handle a return or refund.

• Review an Affiliate Programme application submitted at your request.

• Administer an approved affiliate account.

• Track eligible referrals and commissions.

• Process affiliate payments.

• Provide a free-book reward.

• Perform obligations under the Affiliate Programme Terms.

5.2 LEGAL OBLIGATION

We process and retain information where necessary to comply with:

• Accounting obligations.

• Tax obligations.

• VAT obligations.

• Invoicing and payment-record requirements.

• Consumer-protection requirements.

• Fraud-prevention requirements.

• Requests from courts, regulators or public authorities.

5.3 LEGITIMATE INTERESTS

We may rely on our legitimate interests to:

• Secure the website and accounts.

• Prevent fraud and payment abuse.

• Prevent self-referrals, duplicate accounts and artificial sales.

• Review Affiliate Programme suitability and compliance.

• Protect the Valérie Vale and Temora.store brands.

• Maintain accurate order, referral and commission records.

• Investigate disputes and irregularities.

• Improve website and service performance.

• Respond to enquiries.

• Establish, exercise or defend legal claims.

We use legitimate interests only where our interests are not overridden by your rights and freedoms.

5.4 CONSENT

We rely on consent where required for:

• Non-essential cookies.

• Website analytics cookies.

• Certain affiliate tracking technologies.

• Marketing emails.

• Other optional processing that legally requires consent.

You may withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

6. INFORMATION YOU ARE REQUIRED TO PROVIDE

Some information is necessary to:

• Process and deliver an order.

• Create and maintain an account.

• Review an Affiliate Programme application.

• Administer affiliate participation.

• Verify commission eligibility.

• Process an affiliate payment.

• Meet legal, tax or accounting requirements.

Required fields are normally marked as mandatory.

If you do not provide required information, we may be unable to process your order, review your application, approve your account, deliver a free book or make a commission payment.

7. COOKIES AND SIMILAR TECHNOLOGIES

Cookies and similar technologies may be used to:

• Keep the website and checkout working.

• Maintain shopping-cart and login sessions.

• Remember user preferences.

• Protect the website against fraud, abuse and bots.

• Measure traffic and website performance.

• Understand how visitors use the website.

• Attribute eligible purchases to affiliate referrals.

7.1 COOKIE CATEGORIES

Depending on your cookie choices, the website may use:

• Strictly necessary cookies required for core website, checkout, security and account functions.

• Preference cookies that remember selected settings.

• Analytics cookies that measure website traffic and usage.

• Affiliate referral cookies used to record and attribute referrals.

• Marketing cookies, if such technologies are enabled in the future.

7.2 COOKIE CONSENT

Where required by applicable law, non-essential cookies are placed only after you provide consent through the cookie banner or preferences tool.

You may withdraw or change your cookie consent through the website’s cookie settings.

You may also block or delete cookies through your browser.

Disabling necessary cookies may prevent parts of the website, customer account or checkout from functioning correctly.

7.3 AFFILIATE REFERRAL TRACKING

When a visitor uses an affiliate referral link, our affiliate-platform provider may use referral cookies, referral codes, session information or similar identifiers to:

• Record the referring affiliate.

• Maintain referral attribution during the browsing period.

• Connect an eligible purchase to the referring affiliate.

• Calculate commission.

• Detect invalid or fraudulent referral activity.

The affiliate referral tracking period is up to 30 days.

Where consent is legally required, non-essential affiliate referral cookies are used according to the visitor’s cookie-consent choices.

If affiliate cookies are rejected, blocked, deleted or overwritten, the order may not be successfully attributed to the affiliate.

8. ANALYTICS

We may use Google Analytics or similar analytics services to understand website use and improve performance.

Analytics information may include:

• Pages viewed.

• Session duration.

• Referral source.

• Shopping-cart or checkout interactions.

• Device and browser information.

• Approximate country or regional location based on IP information.

• Analytics identifiers.

Where required, analytics cookies are activated only according to your cookie-consent choices.

Analytics providers may process information under their own privacy terms.

9. AFFILIATE PLATFORM

We use GoAffPro to support Affiliate Programme functions, including:

• Affiliate registration.

• Affiliate account administration.

• Affiliate-dashboard access.

• Personal referral links.

• Referral and order attribution.

• Commission calculation.

• Payment-status records.

• Affiliate communications.

• Fraud detection and Programme administration.

GoAffPro may process affiliate account information, contact information, referral information, cookie identifiers, technical information, commission information and payment-setting information in connection with providing its platform.

GoAffPro may also process data under its own privacy notice and legal obligations.

10. AFFILIATE DASHBOARD AND CUSTOMER INFORMATION

Affiliates may receive limited information through their dashboard for the purpose of understanding referral and commission activity.

This may include:

• A limited order reference.

• Order date.

• Eligible product.

• Referral or sale status.

• Commission amount.

Affiliates are not authorised to access or use unnecessary customer information.

We do not intentionally provide affiliates with:

• Complete customer payment-card information.

• Customer account passwords.

• Full payment credentials.

• Customer email addresses, telephone numbers or shipping addresses where they are not necessary for legitimate affiliate administration.

Affiliates must not attempt to identify, contact or profile customers using referral information.

11. PAYMENT SERVICES

Customer payments may be processed by Stripe and other payment providers made available through the website.

Affiliate payments may be processed through:

• PayPal.

• SEPA bank transfer.

• Banks or other payment-service providers where required.

Payment providers may process personal data as independent data controllers under their own privacy policies and legal obligations.

12. SHARING PERSONAL DATA

We do not sell personal data.

We may share personal data only where necessary with service providers and other recipients such as:

• Website hosting and infrastructure providers.

• WordPress and WooCommerce service providers and technical integrations.

• Payment providers, including Stripe.

• PayPal, banks and payment providers used for affiliate payouts.

• Shipping, postal and logistics providers.

• Digital-product delivery providers.

• Affiliate-platform providers, including GoAffPro.

• Website form and database providers.

• Analytics providers, including Google Analytics.

• Cookie-consent providers.

• Security, fraud-prevention and bot-protection providers.

• Cloud-based email and communication providers.

• Accountants, bookkeepers and tax advisers.

• Legal advisers and other professional advisers.

• Public authorities, regulators, courts or law-enforcement bodies where legally required.

• Business purchasers, successors or advisers in connection with a lawful sale, restructuring or transfer of the business.

Service providers may access personal data only to the extent necessary to provide their services, meet their own legal obligations or protect against fraud and abuse.

13. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal data outside Belgium or outside the European Economic Area.

This may occur when we use international:

• Hosting and infrastructure providers.

• Payment providers.

• Affiliate-platform providers.

• Analytics providers.

• Security providers.

• Email or communication providers.

Where required by applicable law, international transfers are protected using an appropriate legal mechanism, such as:

• A European Commission adequacy decision.

• Standard Contractual Clauses.

• Contractual and organisational safeguards.

• Another legally recognised transfer mechanism.

You may contact support@valerievale.com for further information about safeguards relevant to a particular transfer.

14. DATA RETENTION

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy and to meet legal, accounting, tax, fraud-prevention and dispute-resolution obligations.

14.1 CUSTOMER ORDERS AND ACCOUNTING RECORDS

Order, invoice, payment, refund, accounting and tax records are retained for the period required under applicable Belgian accounting and tax laws.

14.2 CUSTOMER ACCOUNTS

Customer-account information is retained while the account remains active and for a reasonable period afterwards where necessary to maintain records, prevent fraud, resolve disputes or comply with legal obligations.

14.3 CUSTOMER SUPPORT

Customer-support messages and related information are normally retained for up to 24 months after the matter is resolved, unless a longer period is necessary for a legal claim, dispute, warranty, fraud investigation or legal obligation.

14.4 AFFILIATE APPLICATIONS

Pending Affiliate Programme applications are retained while they are reviewed.

Unsuccessful applications are normally retained for up to 12 months after the decision to:

• Respond to questions regarding the application.

• Prevent repeated, duplicate or fraudulent applications.

• Maintain an appropriate record of the decision.

• Resolve complaints or legal claims.

After this period, the information may be deleted or anonymised unless a longer period is reasonably necessary.

14.5 ACTIVE AFFILIATE ACCOUNTS

Affiliate account information is retained for the duration of participation in the Affiliate Programme.

14.6 CLOSED OR TERMINATED AFFILIATE ACCOUNTS

Affiliate account, referral and commission information may be retained for up to 24 months after closure or termination where necessary to:

• Process outstanding commissions.

• Resolve payment or tracking disputes.

• Prevent fraud or duplicate accounts.

• Enforce the Affiliate Programme Terms.

• Establish or defend legal claims.

Invoices, payment records and tax documentation may be retained for a longer period where required by law.

14.7 AFFILIATE REFERRAL AND COMMISSION RECORDS

Referral, order-attribution, commission and payment records may be retained for the period necessary to:

• Complete the 30-day validation period.

• Process monthly payments.

• Handle refunds, disputes and chargebacks.

• Verify free-book eligibility.

• Prevent fraud.

• Comply with accounting or tax obligations.

Aggregated or anonymised statistics that no longer identify an individual may be retained for a longer period.

14.8 CONTENT-CREATOR APPLICATIONS

Unsuccessful content-creator free-book applications are normally retained for up to 12 months after the decision, unless a longer period is needed to resolve a complaint, prevent abuse or establish or defend a legal claim.

14.9 FREE-BOOK DELIVERY DATA

Delivery information is retained for as long as necessary to:

• Prepare and deliver the shipment.

• Resolve delivery problems.

• Handle damaged or missing-item claims.

• Maintain required shipping, accounting or legal records.

Information that is no longer required may be deleted or anonymised.

14.10 ANALYTICS AND COOKIE RECORDS

Analytics information is retained according to our analytics settings and the relevant provider’s retention settings.

Cookie-consent records may be retained for as long as necessary to demonstrate consent and compliance.

14.11 SECURITY LOGS

Security, access and fraud-prevention logs are generally retained only for as long as reasonably necessary for security monitoring, investigation and legal compliance.

Information related to a confirmed security or fraud incident may be retained for longer where necessary.

15. YOUR DATA-PROTECTION RIGHTS

Depending on your location and the applicable law, you may have the right to:

• Request access to your personal data.

• Request a copy of your personal data.

• Correct inaccurate or incomplete personal data.

• Request deletion of your personal data where legally applicable.

• Request restriction of processing.

• Object to processing based on legitimate interests.

• Receive certain personal data in a structured, commonly used and machine-readable format.

• Request transfer of eligible data to another controller where applicable.

• Withdraw consent at any time where processing is based on consent.

• Complain to a competent data-protection authority.

These rights may be limited where processing or retention is required for legal, accounting, tax, fraud-prevention or legal-claim purposes.

To exercise your rights, contact:

support@valerievale.com

We may request reasonable information to verify your identity before responding to a request.

16. RIGHT TO COMPLAIN

You may submit a complaint to the data-protection authority in your country of residence or place of work.

For Belgium, the competent supervisory authority is:

Belgian Data Protection Authority
Gegevensbeschermingsautoriteit
Autorité de protection des données

We encourage you to contact us first at support@valerievale.com so that we can attempt to resolve your concern directly.

17. AUTOMATED DECISION-MAKING

We do not currently use solely automated decision-making that produces legal effects or similarly significant effects for customers or Affiliate Programme applicants.

Affiliate applications are reviewed manually.

Automated tools may be used to:

• Detect suspicious orders.

• Identify possible fraud.

• Flag duplicate accounts.

• Identify possible self-referrals.

• Calculate referral and commission information.

An automated flag does not necessarily mean that an account or payment will be rejected. We may review relevant information before making a final decision.

18. MARKETING COMMUNICATIONS

We do not currently operate a general marketing newsletter.

If marketing emails are introduced in the future, they will be sent only where there is an appropriate legal basis, including consent where required.

You may unsubscribe from marketing messages at any time through the unsubscribe link or by contacting us.

Transactional and operational messages are not marketing messages.

These may include:

• Order confirmations.

• Payment confirmations.

• Shipping updates.

• Customer-support responses.

• Affiliate application decisions.

• Affiliate account notices.

• Commission and payment notifications.

• Security notifications.

• Material changes to Programme terms or policies.

These messages may be sent where necessary to perform a contract, administer an account or meet legal obligations.

19. SECURITY

We implement reasonable technical and organisational measures designed to protect personal data against:

• Unauthorised access.

• Unlawful processing.

• Accidental loss.

• Alteration.

• Disclosure.

• Destruction.

Measures may include:

• Secure website connections.

• Access restrictions.

• Password protection.

• Security monitoring.

• Fraud-prevention systems.

• Trusted hosting and payment providers.

• Limited access based on operational need.

No online system is completely secure, and we cannot guarantee absolute security.

If you believe your information or account has been compromised, contact us immediately at support@valerievale.com.

20. CHILDREN’S PRIVACY

The website and its products are not directed at children under the age of 16.

We do not knowingly collect personal data from children under 16.

The Valérie Vale Affiliate Programme is available only to individuals who are at least 18 years old.

If we discover that personal data has been submitted by a child without a lawful basis, we will take reasonable steps to delete it.

If you believe that a child has provided personal data, contact us at support@valerievale.com.

21. RETURNS, DAMAGED ITEMS AND DELIVERY CLAIMS

If you contact us regarding a return, damaged product, missing parcel or delivery problem, we may request:

• Your order number.

• Your name and contact information.

• Delivery information.

• Photographs of the item, packaging or damage.

• A description of the issue.

• Communications with the delivery carrier.

This information is used to investigate and resolve the request in accordance with our Returns and Refunds Policy and applicable law.

Relevant information may be shared with the printer, fulfilment partner, shipping carrier, payment provider or insurer where necessary to investigate and resolve the claim.

22. THIRD-PARTY LINKS

The website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices of third parties.

You should review the privacy policy of any third-party website before submitting personal data to it.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when:

• Our services change.

• The Affiliate Programme changes.

• We add or replace service providers.

• Legal or regulatory requirements change.

• We change how personal data is processed.

The updated version will be published on this page with a revised “Last updated” date.

Where a change is material, we may also provide notice through the website, affiliate portal or email where appropriate.

24. CONTACT

For privacy questions, requests or complaints, contact:

Temora.store

Business / Enterprise number: 1018.841.379

VAT number: BE 1018.841.379

Registered address:
Leegstraat 5, bus 0202
9060 Zelzate
Belgium

Email: support@valerievale.com

Website: valerievale.com